WE ARE WORKING AS NORMAL AND CURRENTLY NOT EXPERIENCING ANY SIGNIFICANT DELAYS TO ORDERS DUE TO COVID-19.
The Coronavirus has impacted all of us but we continue to ship orders from our warehouse as usual. We’ll always do everything we can to get your order to you and keep you riding. Although our warehouses are operating as normal and we don't expect any delays to orders due to Covid-19 from our side, small delays due to couriers working at capacity could affect a small amount of orders. Where possible we encourage you to use our Express Delivery options to get the fastest possible delivery. (More on that on our Delivery Page)
Our customer service team is operating as normal (albeit at home where possible) and will be happy to answer any important questions you have.
Please note You can always view the status of your order in your account page or through your order confirmation page (found on your order confirmation email). Or check out our Frequently asked question page for answers to most common questions.
WHAT WE ARE DOING
Like all businesses, we have made significant changes to the way we operate to do our part in reducing the spread of the virus and look after our team. These include, among other things:
- Home working for everyone that is able to
- Social Distancing in the Workplace (luckily we have big warehouses so can easily spread out)
- Hourly Hand Washing and Cleaning for our Warehouse Teams
- Closed our Physical Shops and Skatepark until safe to re-open.