DELIVERY INFORMATION

FREE STANDARD SHIPPING ON ORDERS OVER £99.99

FAST DELIVERY
Next day delivery available. Fully tracked throughout

90 DAY RETURNS
No hassle, 90 day return policy

WE'RE HERE FOR YOU
Our Customers rate us Excellent on Trustpilot

WE ARE WORKING AS NORMAL AND CURRENTLY NOT EXPERIENCING ANY SIGNIFICANT DELAYS TO ORDERS DUE TO COVID-19.

The Coronavirus has impacted all of us but we continue to ship orders from our warehouse as usual. We’ll always do everything we can to get your order to you and keep you riding. Although our warehouses are operating as normal and we don't expect any delays to orders due to Covid-19 from our side, small delays due to couriers working at capacity could affect a small amount of orders. Where possible we encourage you to use our Express Delivery options to get the fastest possible delivery.

CUSTOMER SERVICE
Our customer service team is operating as normal (albeit at home where possible) and will be happy to answer any important questions you have.
Please note You can always view the status of your order in your account page or through your order confirmation page (found on your order confirmation email). Or check out our Frequently asked question page for answers to most common questions.


WHAT WE ARE DOING
Like all businesses, we have made significant changes to the way we operate to do our part in reducing the spread of the virus and look after our team. These include, among other things:


- Home working for everyone that is able to
- Social Distancing in the Workplace (luckily we have big warehouses so can easily spread out)
- Hourly Hand Washing and Cleaning for our Warehouse Teams
- Closed our Physical Shops and Skatepark until safe to re-open.

DELIVERY OPTIONS

The cost of delivery and the services available are dependent on the contents of your basket and will be calculated at checkout . However here is a guide below;

Standard  - Typically arrives in 2-7 days (Mon-Fri) £3.99 (Free over £100)
Standard Plus - Typically arrives in 2-5 days (Mon-Fri) £6.99
Express Next Day - Arrives next available day (Mon-Fri) if ordered before 2pm £9.99*
Express - Delivers in 2-3 Days - (Mon-Fri) £7.99*
Express Saturday Delivery (cut off is 11am on Fridays) £14.99

 

Standard Shipping

Our standard shipping services are fully tracked from start to finish and are available on all orders - Best of all it's completely free on orders over £99.99.

Express delivery

Our Express delivery options available only on certain baskets where we can guarantee the delivery times. If you are unable to see Express delivery at checkout it means your basket is not eligible for Express delivery. Items that are available for Express are labeled on their product page in the shipping message.

GENERAL shipping INFO

We deliver on Weekdays (Monday - Friday) but not weekends (except for Saturday Delivery)

All our deliveries are fully tracked from start to finish and you will be notified of each step from dispatch to delivery and you can check the status of your order anytime from your account page or from the link in your confirmation email.

DELIVERY INFORMATION FAQ

  • We have a cut off point for orders to ship same day which is 2pm UK Time. We try to ship all orders placed before the cut off the same day. Note that in busy times Express shipments are prioritised over standard delivery options. In some cases orders also require stock to arrive to us before we are able to ship but we aim to get orders to you in in line with your shipping method. For instance if you choose Standard shipping (2-7 days) you should expect your order to arrive within 7 days. AS SOON AS YOUR ORDER SHIPS YOU WILL BE NOTIFIED BY EMAIL

  • Shipping times vary depending on the Service and your location. We offer next day shipping which covers 95% of UK addresses (Excludes Scottish Highlands, Northern Island and Channel Islands). Next day shipping is available at the Checkout on certain baskets where we can guarantee a next day service. Please note Next Day means Next working day and excludes Saturday and Sundays. Orders placed after the cut off will be shipped the next available day on a next day service.

  • Yes we can deliver on Saturdays and this is selectable at the Checkout. Please note that this service is avaialble to Mainland UK and excludes the Scottish Highlands, Northern Ireland and the Channel Islands. If you select Saturday Delivery and this is not possible then you will be contacted and refunded your Saturday shipping Fee. Note that Saturday delivery is available only on Certain baskets.

  • Once your order has shipped you will be emailed or text your Tracking details. You can also track your parcel by visiting your Account page