Contact Us


CONTACT US

We're easy to reach at SourceBMX but do try our frequently asked questions first, there might be the answer you are looking for!
If you don't find what you are after, chat to us on live chat, contact us via our form or give one of our friendly BMX advisors a call on the number below. If you are looking for our Source Park Shop and Skatepark you can hit the button below: 

For Web and Mailorder Enquiries:

Tel : 01424 460943

Lines are open (GMT):
Mon-Fri: 9am - 11pm
Saturday: 9am - 5pm
Sunday: Closed

 

TOP FAQS

If you have received a shipping confirmation from us, please see the link below to track your order. If it hasn’t shipped from us yet you can check the status of your order by logging into your account on the link below. Note that when an order status changes you will automatically be notified by email.

If you need to change an item or cancel an order with us, please contact us by phone, email or live chat ASAP. We will get on this as an urgent matter and get your order amended, hopefully before the order ships.

To work out the shipping costs for your order to your country please add the items to your basket/cart and select your Shipping country in the "Shipping Country" field. Your postage will then be calculated.

Here at SourceBMX We offer a 90 day no nonsense returns policy. If you would like to return an item using the return form (sent in all our packages) you can find all the info and our return address here.

Need help?
If you would like some help with a return (bulky item etc) or need to speak with us first, please use the form below using the "I want to return an item" question topic and will assist.

If you have a specific question about a product we can help with free friendly advice that only a rider-owned store can give. Just use the form below using the topic “I have a question about a product”.

We also offer plenty of product buyers guides, size charts and much more to make sure the product you are choosing is the correct size & fit for you. You can view all the guides in one place on the button below:

All items sold by SourceBMX are covered by the relevant manufacturers warranties. These vary from brand to brand and product to product and are dealt with on a case by case basis. To make a warranty enquiry please use contact form below, using the "I believe my item is faulty" Subject and one of our staff members will contact you to resolve the issue. When emailing please remember to include as much information as possible – as below. Note that attaching photos of the fault will speed up the process.

  • Name
  • Invoice Number
  • Contact phone number
  • Date of Purchase
  • Reason for the warranty enquiry
  • Photos showing the suspected fault
Note: Worn grips, tyres & broken plastic products (seats, hubguards, peg sleeves, bar ends etc.) aren’t covered by warranty as this is due to natural wear & tear. Also, bent & twisted products aren’t usually covered by the manufacturer as it’s a sign of rider abuse rather than a manufacturers defect. However we will consider any warranty claim to determine what can be covered under warranty.

 

If you are looking for information regarding the Source Park including Session times, Coaching, Birthday parties etc. – you can find all the information on the button below. If you have a specific query please use the form below using the topic “I have a question about the Source Park”

 

CONTACT US DIRECTLY HERE